Pbc app's Privacy Policy —
How Your Data Is Kept Secure

Introduction

Pbc app (pbcapp.app) is a trusted online gaming platform serving millions of users in Bangladesh with a safe and enjoyable gaming experience. Protecting your privacy is not just a legal obligation for us — it is a core business principle.

This Privacy Policy describes how pbc app collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. By using pbc app, you consent to the data processing practices described in this policy.

This Privacy Policy is part of our Terms and Conditionsshould be read together with. If you have any questions, please contact our support team.

What Data We Collect

Pbc app collects information from you through various channels. This data is needed to complete your account registration, process payments, and enhance your gaming experience. The table below details the information collected:

• The information you provide directly at registration is our primary source of data.
• Some information is also collected automatically through cookies and log files.
• Data may also be received from third-party verification services when identity verification is required.
• Optional profile information such as your photo or preferred language is also stored.

How We Use Your Data

Pbc app uses collected data only for specific, legitimate, and transparent purposes. We never use your information for unnecessary or unrelated activities.

• Account creation and management — Your information is used to complete registration and keep your account active.
• Payment Processing — Financial data is used to process deposits and withdrawals securely and efficiently.
• Security Assurance — Data is analyzed to prevent fraud, money laundering, and other unlawful activities.
• Responsible Gaming — Your gaming patterns are analyzed to identify risky behavior and provide support where needed.
• Customer support — Your information is used to resolve issues and manage support tickets.
• Personalized Offers — Relevant bonuses and promotions are shown based on your preferences.
• Meeting legal obligations — Data is retained and used to comply with regulatory requirements.
• Platform Improvement — Anonymized data is analyzed to enhance the overall user experience.

How Long Your Data Is Retained

Pbc app retains your data only for as long as necessary. All data is kept while your account is active. After account closure, certain information may be retained for a defined period to meet legal obligations.

• Account and identity data is retained for up to 5 years after account closure.
• Financial transaction records may be retained for up to 7 years as required by law.
• Gaming logs and activity data are typically retained for 2 years.
• Customer support conversations are retained for 1 year.
• Once the retention period expires, data is securely deleted or anonymized.
• In the event of a legal dispute or investigation, relevant data may be retained for an extended period.

Who Your Data Is Shared With

Pbc app never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances.

• Payment Processors: Financial information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification Services: Your information may be shared with licensed verification services to confirm your identity as part of the KYC (Know Your Customer) process.
• Law enforcement: Data may be disclosed to regulatory authorities or law enforcement under a court order or legal requirement.
• Technology Service Providers: Limited data is shared with contracted service providers for cloud storage, security testing, and analytics.
• No Sale of Data: pbc app never sells data to third parties for marketing, advertising, or any other commercial purpose.
• All third-party service providers are bound by strict confidentiality agreements.

Cookies Policy

Pbc app uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve our services.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preference and other settings.
• Analytics Cookies: Used to analyze platform usage and improve our services.
• Security Cookies: Required for fraud detection and account protection.
• Most cookies are deleted automatically at the end of a session; some are retained for a longer period.
• Disabling cookies may cause some features to not work properly.

Security Measures

Pbc app uses industry-leading technology and processes to protect your data. Our security team works around the clock to keep your information safe.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data stored on servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) provides an additional layer of security for your account.
• Our automated system detects unusual logins or transactions 24/7.
• Regular security audits and penetration testing are conducted.
• Employee access to data is strictly controlled on a need-to-know basis.
• In the event of a data breach, affected users will be notified within the designated timeframe.

Your Rights

As a pbc app user, you have important rights over your own data. We respect these rights and aim to respond to all requests within 30 days.

Children's Privacy

Pbc app is strictly for users aged 18 and above. We never knowingly collect data from minors. Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.

• No one under the age of 18 may register — this is strictly enforced.
• If any data from a minor is accidentally collected, it will be deleted immediately.
• Parents can report concerns about a minor's data to our support team.
• Age verification is an ongoing process and forms part of our responsible gaming policy.

Policy Updates

Pbc app may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through an in-platform notification. The date of the latest update will always be shown at the top of this page.

• Continued use of pbc app after any changes indicates your acceptance of the updated policy.
• At least 30 days' advance notice will be given for any significant changes.
• Previous versions of the Privacy Policy are available from support upon request.
• The most recent version of this policy shall always be considered the operative version.